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  #1 (permalink)  
Old 12-26-2008, 11:04 AM
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Reptilefood.com

I just ordered 1000 crickets from these guys, and when I received them, every last one was dead!

Anyone else have any experience with them? Is this just a freak shipping accident, or should I find a new cricket supplier?
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Old 12-26-2008, 11:07 AM
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Re: Reptilefood.com

did they arrive on time? was shipping overnight, or longer? we got a shipment of crickets at work over a day late, every one of them was dead. it was freezing outside, and even with heatpacks and good packing, they all died, and this was supposed to be an overnight shipment. normally when we get them on time there are a few dead ones, but the others are always ok.
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Old 12-26-2008, 11:17 AM
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Re: Reptilefood.com

It arrived on time, priority overnight FedEx. Nothing was wrong except, you know, the crickets being dead and all.
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Old 12-26-2008, 11:19 AM
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Re: Reptilefood.com

haha, thats awful is the company gonna replace them?? did they use heatpacks at all?
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Old 12-26-2008, 02:28 PM
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Re: Reptilefood.com

Take a couple pics of the dead crickets for proof. Contact Reptilefood.com, tell them what happened and give them a chance to correct the situation.
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Old 12-31-2008, 04:01 AM
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Re: Reptilefood.com

They replaced everything, it came today with not a dead one in the box.

The only trouble was that they emailed me yesterday saying that the crickets would be here today. What if I wasn't going to be home to receive them? Also there was no tracking number. Also, no signature required. The FedEx guy left them on the porch and left. Luckily I heard him as he was leaving so I knew they were out there.

Overall, this place gets about 2.5/5 from me.
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Old 12-31-2008, 04:31 AM
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Re: Reptilefood.com

2.5? are you nuts? id give a 1, for poor service, and poor shipement.
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Old 12-31-2008, 04:44 AM
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Re: Reptilefood.com

Eh. I'm giving them the benefit of doubt for it being the holidays. People get busy this time of year. The 2 was for the free and prompt replacement, the .5 was the benefit.
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Old 12-31-2008, 04:46 AM
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Re: Reptilefood.com

well at least you got a good shipment this time lol. we got a shipment in today with no dead ones too
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Old 12-31-2008, 04:47 AM
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Re: Reptilefood.com

are you sure they were dead??? Sometimes, if they get cold, they will become dormant, until they warm up again...I've had 1000 crickets laying in a pile for about a half hour before they started to "come to"...
anyway, its good that they replaced them!
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  #11 (permalink)  
Old 12-31-2008, 05:04 AM
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Re: Reptilefood.com

Yep, they were dead. I gave them all day to 'come back to life'. Not a zombie cricket in the bunch.
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1.0.0 Mastiff mix- Baxter
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Old 01-01-2009, 01:55 AM
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Re: Reptilefood.com

You got lucky they replaced em so quick. Some suppliers won't replace for 48hrs and then only if the temps are above freezing.
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