Bad review on cage

[Jack13]

JungleHabitatsPlastics.com, Welcome!

Last year around June 2006 i saw a post recommeding JungleHabitatsPlastics.com, Welcome! his prices seemed fair and the pictures of his cages seemed to be very will put together, so i purchased a cage from JungleHabitatsPlastics.com, Welcome! so it i got an email saying it would be between 3-4 weeks, i called on the 5th week to see whats up because i didnt get any, its going to be delayed or anything, so around the 6th week i got the cage. It seemed to be nicly shipped boxed well, when i opened it both doors were broke off, there was glue along the top of the cage, the light fixtures inside were broken and it looked like my 9 yr old could have done a better job building a cage. so we call up and say that its broke and shipping company comes and picks it back up and weeks and weeks go past i think months even, so by that time im kinda pee'ed off that i paid for a cage that was crappy and really just wanted my money back.
so in the end i got nothing, no cage no money.
i dont think i will ever purchase a cage only again.

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[Johnny Utah]

Thanks Jack. I'm thinking about switching from wood to plastic, and I was just about to check out their website. I wonder if this was an isolated case or if this kind of service happens regularly.

[TheBoaGuy]

People say that boaphile cages come broken 2. I guess you can't please everybody all the time. The thing with plastic cages is that they are really not built to stand up to shipping when assembled. Thats why alot of people use Animal plastic cages and assemble them at home themselves.

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[hisba]

I just wanted to comment on other plastic cages. I had a boaphile come in a few years back that had a crack in the plastic at one of the top corners (looked like shipping dropped the box). I took photos and let Jeff know right away and they replaced the cage. Also, I've had good luck with BARRS (herpcages.com) cages.

[razeraze]

All the more reason to build your own cages.

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[telefrag]

I've never had a bad experience with BARRS to date.

I've been slowly switching over my old neo's to barrs, and they have all been perfect.

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[amercnwmn]

This is the first negative thing I've ever heard about Alan @ Jungle Habitats.
Did you contact him regarding the problems?

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[JungleHabitats]

Well im not sure who you are so i am not sure how to reply to this post. I will say that this is the first time i have heard of this , not saying i dont have things happen and all but i find it VERY hard to think you never got anything in return or such. please email me or PM your info and ill do a look through records. I do have one door thats going out for damages this week and have a damaged cage im replacing for a customer next week. As for timelines Yes I do get back logged at times and things will happen such as a damage that requires a ASAP replacement which will sometimes cause a delay. Again send me info and I will look into this and get back with you.
Alan

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[project_evolution]

Again send me info and I will look into this and get back with you.
Alan

heh...nice to get a response like that.i guess well see what happens now.
i have an animal plastics rack system made from melamine,and several vision cages.the visions seem to have warped slightly over time, my rack seems to work like a champ. i will however be making my next rack system, because you can build something really nice for $200.00 that would cost you $2500 from a company. i guess it depends on whether its a display type case or if your breeding and would like to save a few dollars by going with something more function than form.my next rack will be a metal/plastic prefab shelf, a
40' heat cable, and a reptistat controller.simple but functional, just add sterilite tubs.

[telefrag]

I hope this gets resolved for both parties.

sounds to me like it just fell through the cracks, which can happen.

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[JungleHabitats]

Jack13 ,

Thanks for the PM , after your pm i did check back on records and i would like to layout an apology to you here formally and let you know I will be starting a run of cages in about 7-10 days and will include this cage on it. Once the cages are built I will then contact you for shipping. I would ask that you please register to my website so that I will be able to get all your shipping info there . At the time your order was being done there were some issues that came up with my old website and it being hacked up not an excuse for you being lost in the shuffle but merely the truth. again i apologize that your experience was unpleasant but I can assure you it was not at all intentional and not how I normally run things here . There are times in peak season that things never slow down and things happen beyond my control with things in this business. Im going to assume the cage was black ? at that time i had only black & white if you prefer to have another color just choose one they are listed under the cage descriptions and i will send you the color of your choice . The cages are also utlilizing new hinges so damages should be null in shipping this trip around

Regards
Alan

[Stargazer]

This makes me feel all warm and fuzzy inside.

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[Johnny Utah]

Originally Posted by Stargazer

This makes me feel all warm and fuzzy inside.

Yeah, it warms my inner-child.

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[amercnwmn]

I love Alan..
I somehow figured something had happened, like I said, I've never heard anything bad about Alan or his business practices.

Glad that worked out

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[Jack13]

ok thank you for resolving the issue Alan and yes black was the color and black is still fine

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[JungleHabitats]

No need to thank me, for doing something I let fall through the cracks. Your order will also have the upgraded hinges to it now aswell. Ill be in touch with you at the end of next week and would be shipping out to you sometime around first of the July to you.
Alan

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[kismetc]

Hey Allen, I've been trying to reach you by email, your contact form on your website and google checkout contact form. Please let me know what is going on with my racks, I was told the end of last month that my racks built and were going to be shipped on the first of June. I don't have the racks or a tracking number or anything. I was referred to this forum info as an alternate way to reach you.

[JungleHabitats]

you have mail and racks on the way

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[Hartsock]

I can say that I have been looking for cages and have been leaning toward alan's cages and these are the only complaints that I can find anywhere...I plan on giving him a try

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[JungleHabitats]

Thanks Hartstock ,
I try do the best I can and as fast as i can but sometime things happen beyond our control but a phone call if emails dont get answered will shortcut all the panic that may arise.

Jack13 ,
I will be starting you cage next Monday as im getting orders that are built packaged and out this week. yours will look like these do with new hardware on them.

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