Another Boaphile Customer Service Horror Story

[Ranger]

OK, everybody knows that the Boaphile's customer service is horrible. He's unresponsive, doesn't tell you when to expect your cages to arrive, etc., etc.

Well, here's what happened to me! I sent that guy a check for two 421D's with double heat. That's right, a check, by old fashioned snail-mail. I dropped it in the mailbox on July 23rd. Then I sat back to wait and see how many months it would take for my cages to escape the gravitational pull of the Boaphile's Black Hole.

Well today, August 13th, exactly 3 weeks from the day I dropped the check in the mail box, the Fed Ex man arrived with my two sleek, perfectly executed Boaphile 421D's. That dirty rotten Boaphile; he told me to expect my cages in 3-5 weeks. Oh, wait. He delivered my cages 3 weeks to the day from when I sent out the check. Hmmm. Maybe the customer service is pretty good, if you call on the phone (like he asks) and pay by check (like he asked me to do).

It's a strange business model he's using. You give Jeff money, and he delivers a great product just as he says he will. What a concept.

Thank you Jeff! My new cages are awesome. All set up with Boas in them already.

[TheBoaGuy]

LOL and I came in here for a bash fest. Guess you have to keep some people happy to stay in business. You must be one of the lucky ones. Always good to hear good stories about people doing good business on the internet. It gives people good perspective on who and who not to purchase from. If I ever need a plastic cage Boaphile is tops on my list.

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[Stargazer]

I'm so relieved to hear this because I plan to get some Boaphiles next year.

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[Aaron_NSBM]

I cant wait to get a few myself! just need to get the cash together! nice thing is I would be able to pick them up though..due to that he is only like an hour to 1 1/2 hours away from me

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	1.1 One Male and One Female

[Stargazer]

That's not fair. There are no snake enclosure manufacturers anywhere near me.

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[Aaron_NSBM]

since he wont have to pay for shipping and all of that think he would cut me a deal?..lol

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[amercnwmn]

Im roflol..I thought "wow I hadn't heard too many bad things about Jeff....what's goin on?" lol
Now I see you are just full of it..lol
Nice attention-getting thread, however

Way to go Jeff!

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[Ranger]

Originally Posted by VoodooChile

Im roflol..I thought "wow I hadn't heard too many bad things about Jeff....what's goin on?" lol
Now I see you are just full of it..lol
Nice attention-getting thread, however

Way to go Jeff!

There have been a number of posts through the years criticizing Jeff for not answering e-mail, etc. I always thought that was a stupid criticism of a man whose website says plainly - "I don't answer my e-mail very much. You should call me on the phone during business hours and you'll almost surely talk to me."

As for being full of it, my childhood nickname was Breezy. My Dad said that was nicer than windbag.

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[X-Factor]

I'm so confused....are you happy with him? Or mad? I'm lost. See: "the official thread" for clarification.

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[amercnwmn]

ROFLOL!!! Breezy..That's great.

That is one reason I wouldn't really like selling reptiles, I couldn't deal with all the whining..I hear it enough from my husband and my kids lol

I'm fairly antisocia anyways.... oh, alright, I'll admit it, I'm just a complete crab..

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[Ranger]

Originally Posted by X-Factor

I'm so confused....are you happy with him? Or mad? I'm lost. See: "the official thread" for clarification.

I'm thrilled with Jeff and his product line. Most importantly, my boas are all very happy campers (pardon my anthropomorphizing), and I'm a satisfied customer.

[X-Factor]

Good. The animals comfort is of the highest priority. Your first post was just confusing. If I was in a position to spend THAT amount of money I would have no qualms dealing with Jeff.

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