Reptile dept/herp food sucks.Do not order from them.

[redrott]

DO not order from herp food/reptile depot. They have terrible service. I ordered 1000 crickets from them when they came they looked more like 500. Any way I gave them the benefit of the doubt. I ordered 500 this time. Well they were shipped last Tuesday and I have not received them yet. So my wife called Monday October 11th and left two messages and nobody called back. Well she called them Tuesday the 12th and inquired about our order. They were very short with her and said if they don’t get there tomorrow then they would ship another package next day. Well they didn’t come today the 13th either. So when she called they said they weren’t going to send out another package because they have the tracking number. When she told them that if they were shipped Tuesday then they should have been here last Friday, they told her that was irrelevant. I don’t see how they figure that. That was the whole problem I didn’t have my package when it was supposed to be here. Also twice they told her they would call her back and they didn’t we had to call them back both times. Well they finally gave her the tracking number and said find it yourself. So I called and told them that the tracking number just said it was scheduled for pickup last Tuesday it didn’t say that It was shipped and It didn’t say where anywhere else had touched it either. So when I called They said the post office has it. If it doesn’t come tomorrow then we will send out another next day delivery. I said that is what you said yesterday. I got a bunch of oh uhuhs. Anyway he said well if it’s not there tomorrow we will send another next day again thank you. He was just cutting me off like he was done talking to me. Well I was nice till then. SO when I got mad he hung up on me. So here I am with no crickets and out 15 bucks. That will be the last time I deal with them. They have a live arrival guarantee too but seeing as how my package has been out for a week somewhere they will probably be dead if they ever do show up. They probably won’t live up to the live arrival guarantee either.

BOTTOM LINE DON”T ORDER FROM THEM.

[faze]

got a website link so we know exactly which company your talking about?

[LdyDrgn]

Pretty sure he's talking about this one: Reptile Depot

[faze]

there is also http://herpfood.com/
ahh scratch that same company just different site layouts lol

[LdyDrgn]

If you click on Feeders in the link I provided, the same page pops up as the link you posted.

[haroldo359]

thanks for the tip.

[Jen52484]

I ordered a $50 light from the a month ago and it never came. I have wrote them e-mails and they don't write back. I called, but they don't answer. I don't even want the light anymore, just my money back. What am I supposed to do?? I went to the better business bureau to report them and they have had 11 reports in the last 36 months, and 10 of them they never replied to. DON'T ORDER FROM THEM!

[Alika]

Thanks for the heads up. I order all my lights and supplements on reptiledirect.com and have never had a problem.