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You say the humidity and temps are fine ...what exactly is the humidity and temps in the cage? Night and day? How old and/or how big is the snake? These are high humidity loving snakes. I keep my neonates in a cage at 80 degrees with no heat lamp...Just a heat pad to warm up on and digest food. Heat lamps tend to dry the cage out too fast and if they ever get over 85 degrees, they can die. I raise the humidity to 90+% every 4-5 days by pouring warm water into the forest floor substrate right ontop of the heatpad area. then misting the rest of the cage down with a spray bottle. All but a couple of inches of the screen top is covered with taped down plastic. When the humidity level drops to 70%, I crank it back up again. Adults do not require as high humidity and can take slightly warmer temps but both neos and adults require a good bit of attention to their needs. Also, it doesn't matter how well the cage is heated and humidified if the snake spends a great deal of time out being handled...he can still get sick from over exposure to cold, heat or dryness.
You will need to take him to a vet, like the others have been saying here. He may need a series of antibiotic shots or you may be able to treat it with dry heat for a little while but the approximate age of the snake is needed to determine the best path to take at this time. Too much heat, dryness and antibiotics can kill a baby so I will refrain from giving any advice right now. Please look for a good herp vet experienced with high humidity species. You may need to call the zoo for help.
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