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Everything you described is pretty common with herps in pet shops. The heat rock is the only major thing I see. I would just tell them that they can use lights to provide heat and it will make their animals look that much better and save them money. Just tell them how to maintain some humidity. Tarantuals may LIKE to burrow, but it is far from required. They tend to improvise a burrow with web and mulch. Gravel and sand in herp cages are certainly not ideal, but again, not uncommon. IF they are fed in other cages, that is good. They still should be on a more suitable substrate. Generally you see gravel and sand when the shop has alot of fish. I would just tell them that the animals would prefer mulch and the enclosures would look more natural. Asnd of course, they can save money since a huge bag of Cypress mulch is only $2. They are about profit, show them that they can save money AND make better habitats for the animals.
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